Shipping & Returns

Shipping, Returns and Terms, and Conditions

Most orders placed by 1 p.m. Monday - Friday arrive in 1 - 5 days. Please allow 10 days from the day your order has shipped before reporting an order lost. We are unable to process any replacement or refund requests until the 10-day period has passed.

What are highlifenutrition.com’s domestic shipping options?

USPS FIRST CLASS MAIL GROUND

  • Delivers in 3-7 business days
  • Monday - Saturday delivery
  • Rural areas may take additional time
  • Deliver to PO Boxes

USPS PRIORITY MAIL

  • Delivers in 1-5 business days
  • Monday - Saturday delivery

UPS 2ND DAY AIR

  • Delivers in 2 business days
  • Monday - Friday delivery
  • Orders must be placed by 1:00 pm Monday - Friday for expedited shipping

UPS NEXT DAY AIR

  • Delivers in 1 business day
  • Monday - Friday delivery
  • Orders must be placed by 1:00 pm Monday - Friday for expedited shipping

What are highlifenutrition.com international shipping policies?

highlifenutrition.com can ship internationally to individuals for personal use. If your country is not available for shipping please call (800) 826-1365 to see if it can be added. For more information about our international shipping policies, please refer to our terms and conditions at check out. Shipments to JAPAN cannot exceed a 2 month supply.

When will my order ship?

Orders are packed and shipped on business days only (Monday - Friday). For same-day and/or expedited shipping, orders must be placed by 1 p.m. Monday - Friday. During peak times, shipping may be delayed.

How can I track my order?

You will receive a shipping confirmation email once your order has shipped. This email will provide you with the shipping confirmation numbers necessary to locate your order. If you did not provide us with an email address, please keep your Order Confirmation number readily available from the time of purchase. Our Customer Care Center will be able to track your package for you. Just call (800) 826-1365

Can I ship to an address other than my own?

Yes. When ordering online, you have the option of entering a separate shipping address. For phone orders, simply notify the customer service associate that you wish to ship your order to another address.

How are orders shipped to FPO, APO and PO Boxes?

Orders being shipped to FPO, APO and PO boxes are delivered via USPS

What if I entered my address incorrectly?

Additional charges will be applied if the delivery address is incorrect, or if the package needs to be forwarded to a different location

 

I order the same products every month. Is there a way I can have the products automatically shipped to me?

Yes. Automatic shipment is available at pre-selected intervals and you will receive an additional 10% discount for select items. Please contact us by e-mail or phone for more information.

I received my order, but an item is missing. What should I do?

At highlifenutrition.com, we try to ensure that 100% of the orders are complete and perfect. If you are missing an item, we apologize. Please contact us by e-mail or phone and we will rectify the situation as soon as possible.

My order arrived but contains a damaged product. What do I do?

Please contact us by e-mail or phone. Please be sure to include your order or invoice number in the e-mail, and explain the situation. Examples of damaged items are, cracked plastic bottles, and safety seal removed or torn off. Dented bottles or packages are most often not considered damaged because this does not take away from the safety or potency of the product inside.

Can I return the product if I do not like it?

you have 30 days from the date of the order to return the product for a full refund of the purchase.